Returned and reimbursements

To find out about your package you can check the tracking we sent via email.
If you have not received the email you can contact our customer service at ufficio.clienti@sportit.live.

On sportit.live shipping is free for all orders that exceed the total of 59.90 euros. Below the threshold of 59.90 euros, the contribution charged to the customer is 5.99 euros. There is a contribution of 3 euros if you choose "Cash on delivery" as the payment method, regardless of the order total. Attention: shipments to some locations that are difficult to reach may require a shipping fee, which will however be indicated in the cart before payment and order confirmation.

You can request delivery to a different address.
If you have already placed the order by sending an email to customer service, if you are placing the order, fill in the fields with the delivery address

Yes, on the Italian territory yes. If you have bought a wrong shoe, or if you have received a product that does not correspond to your expectations, or more simply if you don't like a product, on sportit.live it is always possible to do the Return free. That is, it is we who send the courier to your home for free to collect the product. PLEASE NOTE: In the case of rendered by law withdrawal of orders that include management costs (for example the 3 euros of the right of cash on delivery or the expenses for the achievement of disadvantaged areas), the aforementioned expenses will not be reimbursed. Example: if you order a 17 euro product to which 3 euros of cash on delivery are applied, on the return of the Return By right of withdrawal, you will be reimbursed 17 euros. As well as for orders with delivery outside the Italian territory: upon return of Return, If you want to enjoy the right of withdrawal, you will not be reimbursed for shipping costs but only the amount of the product (or products) ordered.

You can do a Return In sportit.live up to 360 days from the purchase of the product, provided that it has never been used, the packaging is integral and all labels are present.

Yours Return it is not accepted if:

- You have purchased swimsuits and beachwear, both for men and women, for boys and girls, and everything related to underwear, sportswear and otherwise.

- You have purchased customized products: for example, you cannot do the Return of a football shirt on which the number has been applied or of a reel on which the line has been spooled, as well as the skis on which the bindings have been adjusted.

- You have used the product: this means that you can try on a shoe that you have just received, but you cannot return it if you have previously done a run in it, even a short one.

- You have broken the product packaging: in this case the Return it is accepted only if the product is defective, upon request to sportit.live Customer Service accompanied by photos.

- You have removed the original labels.

- You washed the product

- You have compromised the product.

- In the case of padel, tennis or pickleball rackets, if you have removed the plastic film covering the handle.

If sportit.live receives a Return non-compliant, will send it back to the sender, in this case charging the reshipment costs.

The procedure Return on sportit.live it is very simple, and is divided into two procedures based on the way in which the order was placed.

If you placed the order as "Registered", all you have to do is log into your profile, enter the order and click on "Return the product". At that point this will happen:

- An automatic email will notify us of the request Return and we will activate the courier for collection;

- We will send you an email (within 48 hours) saying that we have taken care of your request: prepare the package because the courier will come to collect it the following day. Will attempt to pass 2 times.

- Attention: inside the package Return enter the form Return (which you found in the order package) duly completed in all its fields.

- Just requested the Return, you will also receive an email with a coupon code of equal value to the price of the product Return: you will need this coupon to immediately create a new order, at no cost, with a replacement product (example: shoe of another size). The replacement product will be shipped only upon return of the product Return, following verification of the integrity and compliance with the requirements of Return.

- If you do a Return for a refund, so you don't want to use the coupon, communicate it via email to ufficio.clienti@sportit.live, always indicating the order number and the words "Return for reimbursement". In any case, you will be asked via email when confirming the courier booking for the Return.

If you placed the order with "Not Registered" mode, the procedure is as follows:

- Fill out the form Return paper that you found inside the package in all its fields. If you haven't found the form, you can print it from this link: https://www.sportit.live/pages/modulo-di-Return


- If you would like a size change, or a product change, indicate this on the form, so that we can book the change immediately and send the replacement product upon the return of the Return, after inspection.

- Once you have filled out the form, scan it or take a photograph with your mobile phone and send it to ufficio.clienti@sportit.live. Important: if the collection address is different from the delivery address, indicate it in the body of the email. Just as if the return address is also different.

- Upon receiving the email with the form, we will send you an email (within 48 hours) saying that we have taken care of your request: prepare the package because the courier will come to collect it the following day in the afternoon. Will attempt to pass 2 times.

- Remember to enter the form Return filled in inside the package.

- Wait for the courier and give him the package when he comes to collect it. Always request the collection receipt to monitor the shipment and certify the collection of the package.

Attention: you must not write anything on the package other than the words “PER SPORTIT” (add address). The courier himself will apply a label when collecting the package.

The service of Return Free is managed by sportit.live through the GLS Corriere. So, you don't have to send the package back, but we come to get it. sportit.live is not responsible for the returns sent independently by the customer and, in addition to this, the shipment of Return It is not refunded. If you have doubts, consult the procedure by reading the answer to the question: I want to do a Return, What should I do?

Yes, it is possible to do it, but only at the GLS Corriere offices. First, however, you have to grant this procedure with sportit.live Customer Service, sending an email to service.clienti@sportit.live.

Certainly. To understand how, consult the procedure of Return In the question I want to do a Return, What should I do?. If the ordered product costs more than that Return, You can make an integration by paying the difference in cash to the courier. If the ordered product costs less, you will be contacted by sportit.live customer service for the execution of the reimbursement of the difference.

Generally, it takes about 6-7 working days, but sportit.live undertakes to speed up the procedure as much as possible Return. There may be slowdowns in particularly "hot" periods such as sales and Christmas: however, Sportit customer service is always available to listen to your every request.

The courier passes a second time, if he does not find you at the first step. If within 48 working hours the courier has not switched to withdraw the Return, Nor has he contacted you by phone, contact sportit.live customer service to solve the problem.

The courier assigns a tracking number to any shipping, therefore also to those of the return. Ask the tracking number at the Corriere's deduction to be able to keep it monitored.

▶ I can ask for the withdrawal of the Return to an address other than that of ordering the order?

Certainly. You can indicate it on the form of Return paper if you have made the order from "not registered" or fill in the form when you will be asked inside your profile if you have made the purchase as "registered". You can choose not only the address of the retreat, but also that of the return (but not the timetable).

sportit.live undertakes to perform all reimbursements within the 30 days provided for by the Consumer Code (Legislative Decree no. 206/2005 art 67). If you have not received a refund within 30 days of the law, contact sportit.live customer service immediately.

First of all, you will receive confirmation of cancellation by email. Sportit then undertakes to reimburse the orders canceled as quickly as possible. ATTENTION: The confirmation of refund is not notified, therefore, carefully check your account. If you do not see the reimbursement reimbursed within the 30 days of the law provided for by the Consumer Code (Legislative Decree no. 206/2005 art 67), contact sportit.live customer service immediately.

If you paid by credit card, Paypal or Postepay, the re -credited is directed on the payment system used. If you have made an order in a "advance bank transfer" or "cash or" Satispay "methods, you will have to provide the sportit.live customer service with an IBAN for the re -credited. ATTENTION: sportit.live cannot ship cash or by mail or via Corriere, then the re -credited is performed exclusively through IBAN (therefore, by bank transfer) and never for cash. In all cases, the refund takes place within 30 days as required by the consumer code (Legislative Decree no. 206/2005 art 67).

No, and for this we advise you to check the movements on your card/account/current account. The sportit.live customer service is however at your complete disposal to answer any question and verification of the status of the refund.

Sportit will try to solve the problem as quickly as possible. You just have to send an email to service.clienti@sportit.live indicating in the subject the order number and the wording "defective product". Always attach a photo of the defect and the barcode shown to the label on the label. And remember to always describe the extent of the defect. We will reply within 24 hours of your request.

Send now an email to service.clienti@sportit.live indicating in the subject the order number and the wording "product different from what is ordered". He explains in the body of the email which problem you encountered, and attach us a photo of the incorrect product and the bar code shown on the label. We will reply within 24 hours of your request.

Write an email to service.clienti@sportit.live indicating the order number and the wording "missing product" in the subject. We will reply within 24 hours of your request.

All products sold on sportit.live have a 2 (two) years guarantee of the law. Shimano reeds and reels have a guarantee of 3 (three) years, but only if the purchased product is recorded on the Shimano site within one month of the purchase. Beyond this limit it is not possible to extend the guarantee. If you want to request a guarantee on a product, send an email to service.clienti@sportit.live, reporting the order number and the wording "guarantee request" in the subject, attaching a description of the problem and a photo of the defective product. Sportit will undertake to give you an answer by forwarding your case to the manufacturer.

If the product purchased on Sporit.com is no longer working, contact the customer service of sportit.live at the service address.clienti@sportit.live, indicating in the subject the order number and the wording "request for warranty assistance" e In the body of the text the defect presented by the product. In case of evident breakage or defects, attach a photo that illustrates the problem well. sportit.live will answer you within 24 hours. Generally the guarantee problems are managed by sportit.live directly with suppliers, therefore, before opening a request for Return And to collect the product, wait for the response of sportit.live customer service that will help you in the assistance path.

The timing of the guarantees may vary from product to product and from brand brand. sportit.live, however, undertakes to try to send all the products repaired or replaced under warranty as quickly as possible. If you want to updates on your guarantees, write an email to service.clienti@sportit.live indicating the number of Return And the wording "Guarantee Update".

Each case of guarantee request will be managed by Sportitit individually, however there are products that are not covered by a guarantee:

- baits whose bags/packs have already been open;

- foods whose bags/packs have already been open;

- Cimini of the rods from Fishing telescopic.

We kindly ask you to contact the Sportitit Customer Service via email (service.clienti@sportit.live), via Telephone (find the number at the bottom of the page) or via WhatsApp (349 49 12 924) which will refund the figure paid for expenses management in the event of advance payment, or to change the amount to be paid in case of choice of mark. ATTENTION: This rule does not apply if the order does not exceed 39.90 euros. For example, if you make an order of 25 euros and use a Aon coupon that resets the figure, the management costs in this case will not be eliminated because the starting order does not super 39.90 euros.

▶ I have to make a complaint. Who can I turn to?

If you have had problems with delivery, with the products, with a guarantee, sportit.live customer service is always at your disposal by email, chat and telephone.