Kit @ Home - Frequently asked questions
The Kit @ Home team items are not ready for immediate delivery, but are ordered from the supplier and then customized. This is the reason why they do not take 2-3 working days to be shipped, like the rest of the products on the site, but a timeframe of approximately 30 working days, whether it is a complete kit or a single product.
It is important to specify that at the beginning of the season (July-August-September), delivery schedules are defined for the first deliveries which are clearly indicated in the various product sheets, in the DESCRIPTION.
If for production reasons some size or item is delayed - it can happen - we will ship the rest of the goods and then we will ship the missing item according to the notice times that will be communicated. Any late items are shipped at no additional cost.
It is important to specify that at the beginning of the season (July-August-September), delivery schedules are defined for the first deliveries which are clearly indicated in the various product sheets, in the DESCRIPTION.
If for production reasons some size or item is delayed - it can happen - we will ship the rest of the goods and then we will ship the missing item according to the notice times that will be communicated. Any late items are shipped at no additional cost.
As written on the product sheets of all the Kit @ Home teams (kits and individual products) and as per the agreements with the various sports clubs, RETURNS are NOT ACCEPTED for size changes.
The items purchased are personalized and exclusive to the company and are supplied on a specific order, quantity-size-colour, exclusively for the teams: we have no stock for exchanges and we are not authorized to manage returns that would remain unsold.
The items purchased are personalized and exclusive to the company and are supplied on a specific order, quantity-size-colour, exclusively for the teams: we have no stock for exchanges and we are not authorized to manage returns that would remain unsold.
As written on the product sheets of all the Kit @ Home teams (kits and individual products) and as per the agreements with the various sports clubs, RETURNS are NOT ACCEPTED for size changes.
The items purchased are personalized and exclusive to the company and are supplied on a specific order, quantity-size-colour, exclusively for the teams: we have no stock for exchanges and we are not authorized to manage returns that would remain unsold.
However, we suggest checking with your sports club to see if others have changes to exchange: there may be other players who have made a mistake in purchasing the size or product.
The items purchased are personalized and exclusive to the company and are supplied on a specific order, quantity-size-colour, exclusively for the teams: we have no stock for exchanges and we are not authorized to manage returns that would remain unsold.
However, we suggest checking with your sports club to see if others have changes to exchange: there may be other players who have made a mistake in purchasing the size or product.
The sheets on the site offer size tables for orientation, however we suggest contacting the sports club to try on the specific items supplied.
It is in fact possible that, by changing the brand of the garments, the fit is slightly different: it is better to do a test to clear up any doubts!
In fact, we remind you that returns and exchanges are not authorized on Kit @ Home products.
It is in fact possible that, by changing the brand of the garments, the fit is slightly different: it is better to do a test to clear up any doubts!
In fact, we remind you that returns and exchanges are not authorized on Kit @ Home products.
Collection is only permitted at the SportIT Seregno point of sale, which can be selected during checkout before payment.
We remind you that payment on delivery is not permitted, so if you choose to collect at SportIT Seregno, choose Credit Card, Paypal, Satispay or Bank Transfer as your payment method.
We remind you that payment on delivery is not permitted, so if you choose to collect at SportIT Seregno, choose Credit Card, Paypal, Satispay or Bank Transfer as your payment method.
Payment upon collection or cash on delivery is not permitted for Kit @ Home products.
You can pay by credit card, Paypal, Satispay, bank transfer, the details of which you can find below:
GLOBAL TRADING s.r.l. single member
IBAN: IT 75 D 03069 33841 000009298188
(Indicate the SportIT order number as reason)
Any orders with cash on delivery or cash on delivery will be cancelled.
You can pay by credit card, Paypal, Satispay, bank transfer, the details of which you can find below:
GLOBAL TRADING s.r.l. single member
IBAN: IT 75 D 03069 33841 000009298188
(Indicate the SportIT order number as reason)
Any orders with cash on delivery or cash on delivery will be cancelled.
Of course, once your Kit @ Home or your individual products are ready, you will be notified by SportIT Customer Service via email.
If the delay exceeds the expected delivery date, i.e., as per the flyer, approximately 30 working days, and you have not received written notices from Customer Service communicating the delay, write to ufficio.clienti@sportit.live indicating the order number and the company where you play.
We will review the situation and send a written update.
We will review the situation and send a written update.
Send an email immediately to ufficio.clienti@sportit.live or write to us in chat (button at the bottom right of each page of the site), indicating your email to be contacted: we will send a report of the goods sent and the missing ones with a delivery estimate.
Send an email to ufficio.clienti@sportit.live or write to us in chat (button at the bottom right on every page of the site) indicating your email to be contacted: we will send a report of the goods sent and those missing with a delivery estimate. We will take action to resolve the problem quickly.
Yes. When a Kit @ Home order comes in we make sure that all the products ordered are ordered from the supplier and then printed.
However, there may be delays in production or delivery of the goods by the manufacturer/printer to us which generate a delay in delivery to the customer: our commitment is to always notify in the event of these delays.
Depending on the type of delay, we also work with partial shipments, which will then be integrated by delayed items shipped subsequently at no additional cost.
However, there may be delays in production or delivery of the goods by the manufacturer/printer to us which generate a delay in delivery to the customer: our commitment is to always notify in the event of these delays.
Depending on the type of delay, we also work with partial shipments, which will then be integrated by delayed items shipped subsequently at no additional cost.
Kit @ Home items are not ready for immediate delivery, but are ordered from the supplier and then customized. The process takes approximately 30 working days, even if it is a single item, and based on the brackets indicated by each company in the product sheets.
When a Kit @ Home order comes in, we ensure that all the products ordered are ordered from the supplier and then printed.
However, there may be delays in production or delivery of the goods by the manufacturer/printer to us which generate a delay in delivery to the customer: our commitment is to always notify in the event of these delays.
Depending on the type of delay, we also work with partial shipments, which will then be integrated by delayed items shipped subsequently at no additional cost.
However, if one of your companions has received the same products you ordered, despite having placed the order after you, send an email to ufficio.clienti@sportit.live or write to us in chat (button at the bottom right on all pages of the site), indicating your email to be contacted. We will do our best to solve the problem!
However, there may be delays in production or delivery of the goods by the manufacturer/printer to us which generate a delay in delivery to the customer: our commitment is to always notify in the event of these delays.
Depending on the type of delay, we also work with partial shipments, which will then be integrated by delayed items shipped subsequently at no additional cost.
However, if one of your companions has received the same products you ordered, despite having placed the order after you, send an email to ufficio.clienti@sportit.live or write to us in chat (button at the bottom right on all pages of the site), indicating your email to be contacted. We will do our best to solve the problem!
It is important to report the error via email with photos for appropriate verification: write to ufficio.clienti@sportit.live, we will try to resolve the problem as quickly as possible!
It may happen that an order with one or more delayed items is partially processed and then completed with a second shipment
Send an email to servizio.clienti@sportit.live or write to us in chat (button at the bottom right on all pages of the site) indicating your email to be contacted.
We will send you a summary list to check that we are aligned and manage the delay, excluding sending errors.
Send an email to servizio.clienti@sportit.live or write to us in chat (button at the bottom right on all pages of the site) indicating your email to be contacted.
We will send you a summary list to check that we are aligned and manage the delay, excluding sending errors.
To manage the release of the stock, the courier often sends emails with requests for release the day after the stock directly to the customer: in this case you can release the stock independently.
If this is not the case, or if you are having difficulty, send an email to servizio.clienti@sportit.live or write to us in chat (button at the bottom right on all pages of the site) indicating your email to be contacted.
If you can, already indicate the problem and the order number, as well as the correct address. It is also important to report important anomalies (some examples: broken intercom, no name on the intercom, missing house number, private roads, etc.): in these cases we will take the necessary actions so that the courier returns to delivery.
If this is not the case, or if you are having difficulty, send an email to servizio.clienti@sportit.live or write to us in chat (button at the bottom right on all pages of the site) indicating your email to be contacted.
If you can, already indicate the problem and the order number, as well as the correct address. It is also important to report important anomalies (some examples: broken intercom, no name on the intercom, missing house number, private roads, etc.): in these cases we will take the necessary actions so that the courier returns to delivery.
Ask your coach what the selection indicated by the Club is for your playing season, search with the name of your team in the search bar of the site: all the articles and kits dedicated to your team will appear.
If, once you have done this, you do not find the desired item, send an email to servizio.clienti@sportit.live or write to us in chat (button at the bottom right on all pages of the site) indicating your email to be contacted.
If, once you have done this, you do not find the desired item, send an email to servizio.clienti@sportit.live or write to us in chat (button at the bottom right on all pages of the site) indicating your email to be contacted.
If you don't find the desired item, send an email to servizio.clienti@sportit.live or write to us in chat (button at the bottom right on all pages of the site) indicating the product you want and your email to be contacted.
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Returned and reimbursements
Dear Customer, if you are in this section, it is because you want to receive information on the return, refunds, on the products received defective and on guarantees. Below is the answers to the most frequently received questions received from customer service: consultation and, if you do not find the answer you are looking for, contact us by email or by phone.
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